Last Updated: November 2025
MITOCHAT IS NOT A HEALTHCARE PROVIDER. MITOCHAT IS A TECHNOLOGY COMPANY THAT PROVIDES AI-POWERED WELLNESS COACHING AND EDUCATIONAL SERVICES.
WE DO NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. ALWAYS CONSULT YOUR PHYSICIAN OR QUALIFIED HEALTHCARE PROVIDER BEFORE MAKING HEALTH DECISIONS OR STARTING NEW SUPPLEMENTS.
Welcome to MitoChat. These Terms of Service (“Terms”) govern your access to and use of MitoChat's website, mobile application, and related services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.
MitoChat is operated by MitoChat, LLC, a Delaware limited liability company with its principal place of business at 2810 N Church St, Wilmington, DE 19802 (“MitoChat,” “we,” “us,” or “our”).
1.1 Agreement to Terms: By creating an account or using the Service, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
1.2 Geographic Availability: The Service is currently available to residents of the United States. We reserve the right to restrict access based on geographic location, and certain features may not be available in all jurisdictions. You are responsible for compliance with local laws regarding use of wellness and AI services.
IMPORTANT: NOT MEDICAL ADVICE
MitoChat is an educational and wellness tool. It does not provide medical advice, diagnosis, or treatment.
2.1 Educational Purpose: All information, content, and features provided through the Service, including but not limited to AI-generated suggestions, health assessments, and wellness recommendations, are for informational and educational purposes only. The Service is designed to complement, not replace, professional medical advice, diagnosis, or treatment.
2.2 No Doctor-Patient Relationship: Use of the Service does not create a doctor-patient or healthcare provider-patient relationship between you and MitoChat, its employees, or any third parties. Our AI Health Coach is not a licensed healthcare professional and cannot provide medical advice.
2.3 Consult Healthcare Professionals: Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition, treatment, medication, supplement, or health decision. Never disregard professional medical advice or delay in seeking it because of something you have read or received through the Service.
2.4 Medical Emergencies: If you think you may have a medical emergency, call your doctor, go to the emergency department, or call 911 (or your local emergency number) immediately. MitoChat is not designed for emergency situations.
2.5 AI Limitations and Risks: THE AI HEALTH COACH USES ARTIFICIAL INTELLIGENCE TECHNOLOGY THAT MAY PRODUCE FALSE, INACCURATE, INCOMPLETE, MISLEADING, OR HARMFUL INFORMATION. AI-generated recommendations should not replace clinical judgment or professional medical advice. You acknowledge that:
2.6 Laboratory Testing Partnerships: MitoChat may facilitate connections with independent laboratory testing services to help you access blood work, DNA analysis, or other diagnostic tests. You acknowledge that: (a) MitoChat is not a healthcare provider and does not perform or interpret laboratory tests; (b) laboratory testing is provided by independent, licensed third-party laboratories; (c) any educational analysis or context we provide regarding lab results is for informational purposes only and does not constitute medical interpretation or diagnosis; and (d) you should discuss all laboratory results with your qualified healthcare provider.
MitoChat provides a wellness platform that includes:
The Service is designed to help you make more informed decisions about your health and wellness, but all information should be discussed with your healthcare provider before implementation.
4.1 Account Creation: To access certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
4.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
4.3 Accurate Information: You agree to provide accurate health information to the extent you choose to share such information. Inaccurate information may result in inaccurate recommendations or assessments.
4.4 Voluntary Disclosure: Any health information you provide through the Service is voluntarily disclosed by you. You are not required to provide any specific information and may choose what information to share.
5.1 Supplement Purchases: The Service may facilitate or provide links to supplement purchases through third-party vendors such as Fullscript. You acknowledge that:
5.2 Laboratory Testing Services: The Service may facilitate connections with independent laboratory testing services. All laboratory testing is provided by third-party laboratories subject to their own terms, conditions, and pricing. MitoChat does not perform laboratory tests and is not responsible for the accuracy, timeliness, or quality of laboratory services.
5.3 Discount Rates: MitoChat may offer discount rates or promotional codes for use with third-party vendors. We reserve the right to correct discount rate errors, modify discount offers, or terminate promotions at any time with or without notice. Discount availability and terms are subject to change.
6.1 Your Data: You retain ownership of any health information, personal data, or other content you provide through the Service (“User Content”), including uploaded documents such as lab results and health records. By providing User Content, you grant us a limited license to use, store, and process your User Content solely to provide and improve the Service.
6.2 Document Uploads: You may upload health-related documents (PDFs, images, lab results) to the Service. You represent and warrant that you have the right to upload such documents and that they do not violate any third-party rights. We may use AI technology provided by third-party service providers to process and extract information from uploaded documents.
6.3 Memories and Chat History: Conversations with the AI Health Coach may be stored as “memories” to provide you with a personalized experience. You can view and delete these memories at any time through your account settings.
6.4 Data Accuracy: We strive to maintain the accuracy of your data, but we cannot guarantee that technical errors will not occur. You are responsible for maintaining your own backup copies of User Content.
6.5 Data Export: You may export your health data from the Service at any time through your account settings or by contacting us at support@mitochat.com.
6.6 Data Deletion: You may request deletion of your User Content at any time by contacting us at support@mitochat.com. Upon account deletion, we will delete or anonymize your data in accordance with our Privacy Policy and applicable law.
6.7 De-Identification and Aggregated Data: You grant MitoChat a perpetual, royalty-free, worldwide license to de-identify, anonymize, and aggregate your User Content and health information. We may use such de-identified or anonymized data for any lawful business purpose, including research, product development, analytics, and sharing with third parties. De-identified data cannot reasonably be used to identify you and is not subject to these Terms or our Privacy Policy.
You agree not to:
8.1 Our Rights: The Service, including all content, features, functionality, software, code, designs, graphics, and the MitoChat name and logo, are owned by MitoChat or our licensors and are protected by copyright, trademark, and other intellectual property laws.
8.2 Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial use in accordance with these Terms.
8.3 Restrictions: You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse engineer or attempt to extract the source code of the Service.
The Service may contain links to third-party websites, services, or supplement vendors. We do not control and are not responsible for the content, privacy policies, or practices of any third-party sites or services. Your use of third-party services is at your own risk and subject to their terms and conditions.
10.1 AS-IS Basis: THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
10.2 No Warranty of Accuracy: WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY INFORMATION, CONTENT, OR RECOMMENDATIONS PROVIDED THROUGH THE SERVICE WILL BE ACCURATE, RELIABLE, COMPLETE, OR CURRENT. AI-GENERATED CONTENT MAY CONTAIN ERRORS, INACCURACIES, OR OUTDATED INFORMATION.
10.3 Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, MITOCHAT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
10.4 Cap on Liability: IN NO EVENT WILL MITOCHAT'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED ONE HUNDRED DOLLARS ($100).
10.5 Health Decisions: WE ARE NOT LIABLE FOR ANY HEALTH DECISIONS YOU MAKE BASED ON INFORMATION OR RECOMMENDATIONS PROVIDED THROUGH THE SERVICE. YOU ASSUME ALL RISKS ASSOCIATED WITH YOUR USE OF THE SERVICE AND ANY ACTIONS YOU TAKE BASED ON INFORMATION FROM THE SERVICE.
You agree to indemnify, defend, and hold harmless MitoChat and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any rights of another party; or (d) your User Content.
12.1 By You: You may terminate your account at any time by contacting us at support@mitochat.com or through your account settings.
12.2 By Us: We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice, for any reason including if we believe you have violated these Terms.
12.3 Effect of Termination: Upon termination, your right to use the Service will immediately cease. We may delete your User Content, though some information may remain in our backup systems for a limited period.
We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or through the Service. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.
14.1 Governing Law: These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles.
14.2 Arbitration: Any dispute arising out of or relating to these Terms or the Service will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that you may bring claims in small claims court if they qualify.
14.3 Class Action Waiver: You agree that any arbitration or proceeding will be limited to the dispute between you and MitoChat individually. To the fullest extent permitted by law, you waive any right to participate in a class action lawsuit or class-wide arbitration.
14.4 Arbitration Opt-Out: You may opt out of mandatory arbitration by sending written notice to support@mitochat.com within thirty (30) days of first accepting these Terms. Your opt-out notice must include your name, email address, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in court rather than through arbitration, but the class action waiver (Section 14.3) will still apply.
15.1 Entire Agreement: These Terms constitute the entire agreement between you and MitoChat regarding the Service and supersede all prior agreements and understandings.
15.2 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
15.3 Waiver: No waiver of any term of these Terms will be deemed a further or continuing waiver of such term or any other term.
15.4 Assignment: You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.
If you have any questions about these Terms, please contact us at:
By using MitoChat, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.